1. Intelligent Protect and Clean Limited (IPAC) is insured in respect of its liability for accidents to its contractors and third party risk. The maximum amount insured is ten million pounds. IPAC shall be liable for damage to the Customer’s property if such damage caused is proved to be directly from negligence of its servants, provided that in all cases, details in writing of all damages shall be sent to the IPAC’s office within forty- eight hours after the damage has been done. IPAC shall not be responsible for any indirect or consequential loss or damage whatsoever arising from any breach or otherwise. The provisions shall not prejudice any rights of the Customer under section 2 of the Unfair Contract Terms Act 1977. 

2. Where applicable, work should be carried out within the agreed timeframe, thereafter a minimum period of notice in writing of one month can be given. The contract shall continue thereafter from year to year until determined by either party giving to the other no less than one months notice in writing.

3. In the event of the Customer prior to the termination of this agreement moving to other premises or extending the premises to which this agreement relates or making any alteration in use of the premises or which increases the cost to IPAC of carrying out its obligations hereunder, this agreement shall not be terminated but it shall be deemed to be appropriately amended as so altered and the price shall be adjusted accordingly.

4. Upon termination of this agreement however caused all charges outstanding to IPAC to and at such termination shall remain payable.

5. No agent, employee or servant of IPAC has the authority to vary in any way the terms of this agreement. If any variations are made in the terms of this agreement they shall be embodied in emails be written by and between duly authorised officers of IPAC and the Customers and such variations shall only, once agreed be deemed, to be incorporated in this agreement.

6. This agreement shall be suspended during any period of war, riot, strike, trade dispute or other cause beyond the control of the company; the work hereby contracted for is unable to be performed.

7. It is the Customer’s responsibility to ensure the services detailed and the areas covered are those required by the Customer.

8. IPAC’s contractors will call as arranged to carry out specific work, statutory holidays, local holidays, Saturdays and Sundays excluded unless otherwise arranged, and a charge calculated and payable accordingly.

9. Water, power and safe storage of IPAC equipment is to be provided by the Customer free of charge. All our employees are instructed not to use Customers telephone without prior consent. Terms and Conditions Last updated: September 2023

10. All claims for credit for work not carried out must be made to the IPAC office in writing within 14 days of the date of non-service. Otherwise the client will be deemed to have accepted that the work has been carried out to a full and satisfactory standard.

11. The Customer must inform IPAC in writing, within 14 days of the event, of any shortfall in the standards of service. A period of 21 days will be allowed for the shortfall of standards of service to be rectified. No termination of this contract for sub standard work will be accepted unless the above process has been carried out.

12. IPAC shall be entitled to raise charges by such amounts as will indemnify IPAC as far as this agreement is concerned in respect of any increase in the amount payable by the Company for Value Added Tax or any other levy by any Government Department made upon the Company.

13. All invoices are payable 30 days* from period end. IPAC reserves the right to charge interest on overdue accounts. IPAC may [without prejudice to any other remedy it may have against the Customer] serve notice on the Customer that unless all sums due are paid within 30 days it will cancel the agreement, and if payment shall not be made in that time this agreement shall be treated as repudiated and determined by IPAC who may recover damages accordingly. *This may be adapted per agreement with IPAC and the Customer

14. IPAC will maintain the agreed price for a period of twelve months from the date of this agreement.

15. It is IPAC’s policy to give the greatest importance to the health and safety of its contractors. IPAC considers this duty to be a management responsibility greater than that of any other function. It is also IPAC’s policy to co-operate with Customers and prospective customers with the objective of providing for our contractors similar facilities on premises under Customer control, full details of our health and safety at work are available on request. Every effort must therefore be made by the Customer [where work is carried out under this agreement] to comply with all health and safety legislation.

16. In the event of any claim arising through any actions of any contractors of IPAC where accidental or malicious, any claim must be made in writing within 14 days to IPAC.

17. IPAC reserve the right to withhold services if the Customer / the Customer’s previous Contractors has/have not taken due care to protect the surfaces in which IPAC will be carrying out work. IPAC may ask the Customer to refer to the previous Contractor or an extra cost may become payable.

18. The Customer must have enough work for IPAC to cover the full day on site. 19. In the occasion of any cancellation from either the Customer or IPAC, the other party should be informed no later than 24 hours beforehand.